Verizon stops posting residential white pages in the phone book

The 2011-2012 Springfield-Chicopee-Holyoke Area Photo Book.

SPRINGFIELD – Now fingers searching for home phone numbers will be walking on a computer keyboard.

Verizon no longer includes residential white page listings with most telephone directories distributed in Massachusetts, said Philip G. Santoro, Verizon spokesperson for Massachusetts.

“People find phone numbers online and they seem to prefer it,” he said. “For many years people told us they ended up in a landfill. This is a statewide initiative.

Laurie A. Cassidy, executive director of the West Springfield Council on Aging, said some seniors like the familiarity of the phone book. But others have followed the trend and ditched their landlines for cell phones.

“I guess with technology everyone has to adapt,” she said.

Phone books will always contain alphabetical business listings and yellow pages organized by category, Santoro said. The business listings are largely paid ads, Santoro said.

Competitor Yellow Book Sales and Distribution Co. has not included residential ads in recent editions of its Springfield book, according to an email from Yellow Book. The Hampshire and Franklin County edition of the Yellow Book has had these listings for at least the past few years.

Verizon makes residential listings available on its own website When customers visit the site, a number is displayed for people to order from home directories if they want an old-fashioned classic. Residential listings are now a separate book.

Customers can also call (800) 888-8448 to obtain a book with a residential listing or to opt out of phone book delivery.

Verizon is constantly releasing new editions of phone books, with each city receiving its annual update at around the same time each year, Santoro said.

“But these times of the year vary from city to city, so we always publish new phone books throughout the year,” Santoro said.

Massachusetts did not have state regulations requiring Verizon to provide every residence with a home directory, Santoro said. But other states had these regulations, so Verizon had to lobby state by state.

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Marvin M. Moreno

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