Frontier White Pages Go On Demand in Connecticut

Frontier Communications will be allowed to cease general distribution of white pages in Connecticut, where the very first telephone directory was put on cardboard in the 19th century.

Frontier is headquartered in Norwalk and manages its operations in the East from New Haven, the company being one of the nation’s largest telecommunications providers. As the incumbent telephone company that owns the historic Southern New England Telephone, Frontier is subject to the oversight of the Connecticut Public Utilities Regulatory Authority.

PURA reported this week that it was ready to accept a request from Frontier last June to end its annual white pages mailing, noting the increased use of online directories and the amount of paper waste and expense created. to produce the directories. Frontier entered 2018 with just over 470,000 Connecticut phone accounts, with the company recording a loss of $ 404 million on its operations in the state last year.

Under a publishing agreement with Vivial, Frontier maintained three directories covering Southwest Connecticut and the Hartford and New London areas. Frontier subscribers can still order directories online toll-free or through a toll-free number, although PURA has criticized the company for providing customers and other telephony providers with a seemingly inaccurate website address that allows customers to order directories, with the functional website online at http: / /directory.frontierlocalguide.com.

In May, Frontier asked PURA for permission to stop automatic distribution of the New London directory. Frontier said Connecticut residents were refusing to receive directories at a rate 15 times the average for other states, and cited a 2014 study that suggested only six in 100 households or businesses regularly used white pages to find phone numbers. Frontier asked New York regulators in April 2017 for a similar OK.

In its PURA negotiations, Frontier said the White Pages today amounted to dinosaurs in the digital age, with wireless, cable and Internet providers not providing numbers to their subscribers to be included in the books.


Charter Communications, based in Stamford, had intervened in the deliberations of PURA to ensure, among other things, that it could still forward its Spectrum phone lists to Frontier for inclusion in the White Pages.

New Haven was home to the first telephone directory in U.S. history, published on a sheet of cardboard on February 21, 1878, and listing approximately 50 households and businesses that had installed telephones.

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Marvin M. Moreno

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